Shipping & Returns

Instructions for cancellation of the order can be taken up before shipment of the product(s). Once order is shipped, cancellation can be done only after the shipment is returned to us and appropriate courier charges deducted and balance refunded. None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints must be raised within 7 days of receipt of the product.

An exception to the above rule is that when goods are either damaged in transit to an unusable condition, the wrong product is sent or product(s) is lost in transit, Leaf Monk will replace it with a new product as early as possible.All our products are handmade and due to climatic conditions or environmental issues, there could be delays in manufacture of the products. Customers are requested to be patient in these circumstances.

All disputes are subject to ______ jurisdiction.

All our products are made using safe ingredients. However, customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue use of the products. These products, being natural products, are likely to react to environmental factors like heat, cold, etc., and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control. As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images. All our packing is done under strict supervision. In case of any issues, we will review the case and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products. Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment. Modification / Cancellations of Order: An order placed cannot be modified. Similarly, if the customer desires so, an order can be cancelled before shipment. Once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to us. In such cases, the order value will be refunded after deducting the courier charges and payment gateway charges as applicable. The refund will be done within 15 days from the date of cancellation. Leaf Monk will be regularly sending email updates regarding the orders received / shipped / shipping updates, etc.

We request our customers to keep the filters of their email settings appropriately so that you receive such emails from us. Leaf Monk will not be responsible for such mails not received in case of wrong set up of email settings at the customers’ end. The essence of online business is what you see, is what you get. Normally we send only the same visible products. However, sometimes due to variance in light or location or due to climatic conditions, the colors might vary. However, the quality of the product will remain the same. Leaf Monk is not responsible for any such variance in color due to reasons beyond their control. Leaf Monk will be revising the product packaging/ containers, etc., from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, sometimes there could be a lag because of which you can get an updated/ higher version product even before it is updated on the site. Animal testing: Some of our products may be non-vegan (see ingredient list to verify). None are tested on animals. Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use.